Oxbow EL Play Wall

Our Shipping Quote

All orders that require shipping outside of our local delivery area (Calgary, Cochrane, Airdrie, Chestermere) will be charged a shipping fee. Your shipping charge will be sent as an invoice that can be paid through the store using any of the store's payment options. You can cancel your order after receiving the quote and any prepaid amounts will be voided or fully refunded, depending on the method of payment.

We work very hard to minimize our shipping charge by custom fitting a box, if necessary, and getting quotes from multiple sources.

Once we receive your order:

• We pick your items then pack, weigh and measure your package.
• We find the best shipping rate from the options we have available. Most orders ship via courier (Canpar, Loomis, Purolator, UPS, etc). Rural and remote addresses often go with Canada Post.
• We calculate your shipping cost using the actual cost we pay to ship your order minus a percentage of your total order value.
• We do not add any handling fees.
• We email an invoice to you with the shipping quote and other information.
• If you wish to proceed, simply pay the shipping invoice as we do not keep any debit or credit card information on file.
• Once paid, we finish packing your order, create a shipping label and send off the tracking information to you.
• If instead you wish to cancel, please let us know and your order and shipping invoice are cancelled with a full refund of any funds that have been prepaid.

Why don't we do automatic shipping at checkout?

Well, shipping is a complicated business when you try to automate it! Our products vary greatly in size, shape, weight and density. We've looked at a lot of software and, so far, none can handle all those options accurately. So, for now, we custom pack all of our orders to get the best fit. That may include cutting a box to size, instead of using standard box sizes, saving you money because you aren't shipping air. Since a lot of our products are light, the volume of the box (or the dimensional weight), as opposed to the actual weight, determines the rate. We check multiple shipping providers (Canada Post, Canpar, Loomis, Purolator, UPS, FedEx) to get you the best rate. As we said, it's complicated.

USA Shipping:

• Please contact us before placing an order if you are an American resident.
• A lot of our products are either directly or indirectly sourced from the USA. It is likely that you will be able to find the product you are interested in at a US based online retailer, or directly with the manufacturer. Their shipping will likely be cheaper than what we can offer to ship the item in to the US. In addition, some items may require permits or FDA/Agriculture inspection before they could be imported.

International Shipping:

• Please contact us before placing an international order.
• International shipping tends to be quite expensive due to the size and weight of many of our items. In addition, many countries either require permits or completely restrict some edible or farm products from entering their countries.
• Please note that should you wish to proceed with an international order, any taxes, duties or other import fees are not included in our pricing or shipping charge and are the responsibility of the customer. We may advise you on regulations we can find, but we cannot guarantee that information. It is best to check with your country's Trade Department, Border Services, Agricultural Department or other government body to confirm your items are eligible for import. Items shipped internationally and not claimed due to unpaid fees or permit issues will be abandoned at the port of entry. Consequently, we cannot issue refunds for international orders or any shipping fees once shipped.